Toyota FAQs

At Toyota South in Richmond, KY, we understand that purchasing a new or used vehicle, applying for financing, and maintaining your car can raise many questions. If you have any additional questions, feel free to contact us at Toyota South or visit our dealership in Richmond, KY. We're here to help with all your Toyota needs! We've compiled this FAQ page to answer the most common inquiries from our customers.

Q: What financing options are available at Toyota South?

A: We offer a variety of financing options, including loans and lease agreements, tailored to suit your budget and financial situation. Our finance team works with several lenders to ensure you get the best possible rate.

Q: Can I schedule a test drive online?

A: Yes! You can easily schedule a test drive through our website. Simply select the vehicle you're interested in and choose a time that works for you. We'll have the vehicle ready when you arrive.

Q: Does Toyota South offer certified pre-owned vehicles?

A: Yes, we offer Toyota Certified Pre-Owned (CPO) vehicles. These vehicles undergo a rigorous 160-point inspection and come with a 7-year/100,000-mile limited powertrain warranty, plus 12 months of roadside assistance.

Q: Can I trade in my current vehicle?

A: Absolutely! You can trade in your vehicle at Toyota South and use its value toward the purchase of a new or used vehicle. We offer competitive trade-in appraisals, and you can get an estimate online using our Value Your Trade tool.

Q: What are ToyotaCare and ToyotaCare Plus?

A: ToyotaCare is a no-cost maintenance plan included with every new Toyota. The term depends on the model year. On 2026 and earlier models it covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever comes first. On applicable 2027 models it covers 1 year or 10,000 miles, whichever comes first. In both cases 24-hour roadside assistance is included for 2 years with unlimited mileage. ToyotaCare Plus is a prepaid plan that extends scheduled maintenance coverage past the no-cost term, up to 6 years or 13 services. Plan lengths and eligibility vary by model year, so ask our service team which plan applies to your vehicle.

Q: What kind of warranties come with a new Toyota?

A: Every new Toyota comes with a 3-year/36,000-mile basic warranty, a 5-year/60,000-mile powertrain warranty, and 5-year/unlimited miles of corrosion protection. Hybrid models also come with an 8-year/100,000-mile warranty for hybrid-related components.

Q: How can I apply for financing?

A: You can apply for financing easily through our website using the online finance application. Our finance team will review your application and contact you with personalized financing options.

Q: Does Toyota South offer service and maintenance?

A: Yes! Our Toyota Service Center is staffed with certified technicians who handle everything from routine maintenance to major repairs. You can schedule a service appointment online for oil changes, tire rotations, brake inspections, and more.

Q: What should I bring with me when purchasing a vehicle?

A: When purchasing a vehicle, bring your driver's license, proof of insurance, and trade-in documents (if applicable). If you're financing, bring recent pay stubs, proof of residence, and any additional required documentation for the loan process.

Q: Can I buy parts or accessories for my Toyota at Toyota South?

A: Yes, we have a fully stocked Toyota Parts Department where you can order genuine Toyota parts and accessories. Our team can help you find the right part or install it for you if needed.