Frequently Asked Questions
Have a question about shopping, financing, or servicing a Toyota? Find quick answers below from the team at Toyota South in Richmond, KY. If you don't see your question, contact us and we'll help.
About Toyota South
Where is Toyota South located?
We're at 961 Four Mile Rd in Richmond, KY 40475, serving Richmond, Madison County, and Central Kentucky. Get hours and directions.
What are your sales hours?
Our sales department is open Monday through Saturday from 8:30 AM to 7:00 PM and closed on Sunday. Call our sales team at 859-353-4211.
What are your service and parts hours?
Our service department is open Monday through Saturday from 7:00 AM to 7:00 PM. Our parts department is open Monday, Wednesday, Thursday, and Friday from 7:30 AM to 5:30 PM, Tuesday from 7:30 AM to 7:00 PM, and Saturday from 8:00 AM to 2:00 PM. Both are closed on Sunday.
How long has Toyota South been in business?
Toyota South has served Central Kentucky drivers since 1989 as a 4th-generation family-owned dealership. Read our story on our About Us page.
Is Toyota South part of the Gates Auto Family?
Yes. Toyota South is part of the Gates Auto Family, a family-owned automotive group established in 1915.
Is Toyota South involved in the community?
Yes. Learn about our community involvement and visit our Secret Families at Toyota South page.
Has Toyota South won any awards?
Yes. Toyota South received the Toyota President's Award in 2025 and has earned the President's Award, one of the top honors Toyota gives its dealers, more than 30 times.
Is Toyota South hiring?
Check our careers page for current openings at our Richmond dealership.
Shopping New & Used
What vehicles can I shop at Toyota South?
You can shop new Toyotas, used vehicles from a variety of manufacturers, and Toyota Certified Used Vehicles. The chart below shows where to start for each.
| New Toyota | Used Vehicles | Toyota Certified | |
|---|---|---|---|
| What's available | Toyota cars and minivans, trucks, crossovers and SUVs, and electrified models including hybrids and plug-in hybrids | Vehicles from a variety of manufacturers, including cars, trucks, SUVs, and vans | Toyota Certified Used Vehicles with warranty coverage |
| Shop online | New inventory | Used inventory | Toyota Certified inventory |
| Extra ways to shop | EV/Hybrid Toyotas Coming Soon Buy Online | Newest arrivals Under $15K CARFAX 1-Owner Over 35 MPG | Program overview |
| Test drive | Schedule a test drive | Schedule a test drive | Schedule a test drive |
Can I buy a Toyota online?
Yes. Use our Buy Online page, powered by Toyota SmartPath, to shop online anytime. You can also browse our new inventory.
Can I see Toyotas that haven't arrived yet?
Yes. Our Toyotas Coming Soon page shows new Toyotas on the way to our dealership.
Do you sell Toyota Certified Used Vehicles?
Yes. Toyota Certified Used Vehicles come with warranty coverage. Browse our Toyota Certified inventory or read the program overview for details.
Do you have used cars under $15,000?
Yes. Our under $15K section shows used vehicles in that price range. You can also shop CARFAX 1-Owner vehicles, vehicles with over 35 MPG, and our newest arrivals.
What types of used vehicles do you sell?
We sell used vehicles from a variety of manufacturers. Shop used Toyotas, cars, trucks, SUVs, and vans.
Can I schedule a test drive online?
Yes. You can request a test drive with our online test drive form, or call our sales team at 859-353-4211.
Financing & Trade-Ins
What financing, trade-in, and savings options does Toyota South offer?
We offer online pre-approval, budgeting and trade-in tools, pay-over-time options for service and parts, and Toyota rebate programs. The chart below links to each one.
| Tool or Program | What it helps with | Start online |
|---|---|---|
| Get Pre-Approved | Start your auto financing online | Get pre-approved |
| Finance Department | Learn about auto loan options | Visit the Finance Department |
| What's My Buying Power? | Estimate how much vehicle fits your budget | Check your buying power |
| Value Your Trade | Get an estimate of your current vehicle's worth | Value your trade |
| Service Now, Pay-Over-Time | Pay for service over time | Learn more |
| Buy Parts Now, Pay-Over-Time | Pay for parts over time | Learn more |
| Toyota College Rebate | Rebate program for college graduates; see page for details | College Rebate |
| Military Rebate | Rebate for eligible U.S. military personnel; see page for details | Military Rebate |
| TMMK Member Program | See page for program details | TMMK Member Program |
Final financing terms, program eligibility, and trade values are confirmed by our team. Call Sales at 859-353-4211 with questions.
Can I get pre-approved before I visit?
Yes. Complete our online four-step credit application, and our team will contact you with your customized financing options.
Do you offer Toyota leases and loans?
Yes. We offer new Toyota leases, new Toyota loans, and used car loans, and our finance department works with multiple lenders.
How do I find out what my trade-in is worth?
Use our online Value Your Trade tool to get an estimate before you visit.
Do you offer military, college, or TMMK programs?
Yes. See the Toyota Military Rebate for eligible U.S. military personnel, the Toyota College Rebate, and our TMMK Member Program page for current details.
Service & Parts
What service, body shop, and parts options does Toyota South offer?
We have a full service department, a body shop, a parts and accessories department, and Toyota owner resources. The chart below compares each one.
| Service Department | Body Shop | Parts & Accessories | Owner Resources | |
|---|---|---|---|---|
| What it handles | Everything from oil changes to engine rebuilds by factory-trained technicians using genuine Toyota parts | See our Body Shop page | Genuine Toyota parts and accessories for any recent-model Toyota, plus online tire purchases | ToyotaCare, Toyota Safety Sense, and the Toyota app |
| Hours | Mon-Sat 7:00 AM-7:00 PM | Ask our team | Mon 7:30 AM-5:30 PM, Tue 7:30 AM-7:00 PM, Wed-Fri 7:30 AM-5:30 PM, Sat 8:00 AM-2:00 PM | Information available online anytime |
| How to start | Schedule service | Body Shop | Order parts Genuine Toyota Accessories | ToyotaCare |
| Savings & more | Service & parts specials Service Now, Pay-Over-Time | Contact us | Parts/service coupons Buy Parts Now, Pay-Over-Time | Recall lookup Takata airbag recall |
Service: 859-353-4087 | Parts: 859-353-4209. Service open Saturdays 7:00 AM-7:00 PM; parts open Saturdays 8:00 AM-2:00 PM; closed Sundays.
Is Toyota South's service department open on Saturdays?
Yes. Our service department is open Monday through Saturday from 7:00 AM to 7:00 PM. Our parts department is open Saturday from 8:00 AM to 2:00 PM, and we're closed on Sunday.
Does Toyota South offer service in Spanish?
Yes. Spanish-speaking services are available. Contact us or call our service department at 859-353-4087.
Does Toyota South have a body shop?
Yes. Toyota South has a body shop. Visit our Body Shop page to learn more.
Can I pay for service or parts over time?
Yes. Learn about Service Now, Pay-Over-Time and Buy Parts Now, Pay-Over-Time before your visit.
Can I order genuine Toyota parts online?
Yes. You can order parts online for any recent-model Toyota or shop Genuine Toyota Accessories. We also have pages for oil filters, engine air filters, cabin air filters, and wiper blades.
Where can I find more service answers?
Our Toyota Service FAQs page covers scheduling and other service questions. You can also check Toyota's recall lookup.
Electrified Vehicles
What types of electrified vehicles does Toyota offer?
Toyota offers three types of electrified vehicles: Hybrid EVs, Plug-in Hybrid EVs, and Battery EVs. Hybrids combine gas and electric power, plug-in hybrids can run farther on electric power alone, and Battery EVs run fully on electricity. See every option on our Electrified page.
Do Toyota hybrids need to be plugged in?
No. Toyota Hybrid EVs don't use a plug. They recharge their battery on their own by capturing energy from braking, and they start, refuel, and drive like the gas-only Toyotas you already know.
How does a Toyota plug-in hybrid work?
A Toyota Plug-in Hybrid EV uses a larger battery to run farther on electric power alone. When the charge runs low, it keeps going like a regular hybrid, and you can plug it in to recharge and return to all-electric driving.
How do I charge a Toyota EV or plug-in hybrid at home?
All Toyota Battery EVs and Plug-in Hybrid EVs come with a dual-voltage charging cable that works for Level 1 and Level 2 home charging. Level 1 uses a common household 3-prong outlet, while Level 2 requires a 240V NEMA 14-50 outlet installed by a licensed electrician. Learn more on our Electrified page.
Why Buy From Toyota South?
At Toyota South, we believe buying and servicing a vehicle should feel straightforward and stress-free. We've served Central Kentucky drivers since 1989 as a 4th-generation family-owned dealership and part of the Gates Auto Family, a family-owned automotive group established in 1915. We've earned the Toyota President's Award more than 30 times, most recently in 2025. Shop new Toyotas and carefully inspected used vehicles, finance with our team and multiple lenders, and keep your Toyota running with factory-trained technicians and genuine Toyota parts.