Service FAQs at Toyota South in Richmond, KY

A: Yes! The car wash is free. Our only requests are for the vehicles to be relatively mud free and to allow one of our associates to pull your vehicle through the wash to help ensure there is no damage done to your vehicle or the wash.

A: Tire lights can come on for a couple different reasons; the first is that one of your tires are low on pressure, this could be caused by changes in temperatures outside or a object in the tire causing a leak. They will also appear to come on and flash when one of the Tire Pressure Monitoring System Sensors have failed or are dying. Both of these are items we can fix for you without too long of a wait.

A: If you purchased your tires from Toyota South, we do not charge for tire rotations. If you didn't purchases your tires from Toyota South there will be a tire rotation fee.

A: The easiest and quickest way to schedule an appointment is through our website, ToyotaSouth.com. Click on “schedule service” on the home page or on the service tab. If you have used us for service before or purchased your vehicle from Toyota South simply enter your phone number or email address. If you are a new customer click on the new customer link and enter your vehicle's information. The page will ask you a few questions about the vehicle. If you are a returning or new customer, the next step is to click on the services needed, if you will be dropping off your vehicle or waiting at the dealership and then choose your appointment date and time. If you have any issues or prefer to make the appointment over the phone, you can always contact us at (859) 624-1313 and we would be more than happy to schedule the service for you.

A: Newer model Toyotas used a full synthetic oil to lubricate the engine, this synthetic oil allows a longer period between oil changes than a normal conventional oil will. We still want to see the vehicle every 5,000 miles to check and adjust other items such as your tires, brakes, filters, bulbs, wipers and to verify there are no oil leaks. The vehicles are programmed to have the maintenance reminder come on every 5,000 miles to align with your vehicle’s owners manual maintenance schedule.

A: The Maintenance light is your reminder that your vehicle is due for services. Depending on the mileage and age of the vehicle; it could be as simple as a tire rotation and oil change, or it could be a reminder that one of the larger services are due on your vehicle such as coolant, transmission, spark plugs are needing to be serviced.

A: Waiters are customers that will be sitting in the waiting room until their vehicle is completed, while drop offs are usually customers that we take to work, or have another mode of transportation. These customers will advise us when they would like their vehicle ready for pick up. This is how we determine our work flow for the day. With proper scheduling of vehicles we can allow our service department to assist more customers in a day. By prioritizing waiters to get done as soon as possible and ensuring that drop offs are completed by a designated time, all types of appointments leave here happy.

A: Don't panic, we've all been there at some point. Depending on the age, type of vehicle and type of key there's a couple different routes we can go to solve this issue. If it is an older vehicle without a chip in the key, we can create a new one here without the vehicle. If there is a chip in the key, we will need the vehicle here to program the key to the ignition so your vehicle will start. If the key isn't lost, but is simply locked in the vehicle, we can cut a new temporary key that will open the door, but not start the ignition. Anytime we create a key, we are required to see proof of ownership so please come with a form of government issued identification and your tag receipt, or title.

A: A tire plug is often a coated cord that is pushed through a hole in your tire, then pulled back out and trimmed. A tire patch is a piece of leather covered in rubber that is pulled from the inside of the tire outwards, and sealed to the inside of your tire. This repair is a bit more laborious than a simple plug, but it is a more durable and secure form of repairing a tire.

A: There are multiple things we look at when determining if a tire is repairable, first and foremost what is the damage to the tire. If it's a puncture, where is it located on the tire and how large is it? We are only allowed to patch tires if the damaged area is on the tread. We also look at the age of the tire and inspect for other damages such as dry rot on the side walls and to see if the side wall was damaged when the tire went flat. We take your safety and the safety of other commuters seriously and will not patch an unsafe tire.